FAQ

  • Q: How long does shipping take?

    A: Our standard shipping time is approximately 4 working days. Please note that there may be slight variations depending on your location, local handling, or courier processing times, so the delivery window may extend on either side. We always work to ensure your order arrives as quickly and smoothly as possible.

  • Q: Do your electric bikes and scooters come with a warranty?

    A: Yes! Most our electric bikes and scooters include a standard manufacturer’s warranty, typically covering the motor, battery, and controller. Warranty length varies by model, and extended coverage is available—contact us if you need details for a specific product.

  • Q: What payment methods do you accept?

    A: We accept major cards, PayPal, Klarna, and Clearpay. Financing options allow you to spread the cost over flexible instalments.

  • Q: Can I track my order once it’s shipped?

    A: Absolutely. Once your item is dispatched, you’ll receive a tracking number to follow your delivery in real time. We will also update you with email notifications.

  • Q: Do you offer repair or maintenance services?

    A: Absolutely. We provide full support and repair services for electric bikes and scooters, whether you purchased from us or elsewhere. From brake pads to motor replacement, we’ve got you covered.

  • Q: Do you offer custom builds or installations?

    A: Yes, we can design and assemble custom electric bikes, install conversion kits, and configure performance options based on your preferences.