Frequently Asked Questions

Everything you need to know before and after buying from eRYD.

Find answers to common questions about our electric bikes, electric scooters, delivery, payments, warranties, returns and repairs.

Delivery & Orders

How long does delivery take?

Most orders are delivered within approximately 4 working days. Delivery times can vary depending on the product, delivery location and courier.

Once your order has been dispatched, tracking information will be provided where available.

Do you deliver across the UK?

Yes. We offer delivery across the UK. Delivery availability and charges may vary depending on the product and destination.

If you're unsure whether we can deliver a particular product to your area, please contact us before placing your order.

Can I track my order?

Yes. Once your order has been dispatched, tracking information will be provided where available.

If you have not received tracking information or need an update on your order, please contact our support team.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or dispatched. Any cancellation or refund will be handled in accordance with our Returns Policy and Terms & Conditions.

Payments

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available payment options may vary depending on your order and location.

Is my payment secure?

Yes. Payments are processed through our secure payment systems. eRYD does not ask customers to provide payment details through unofficial email addresses, social media accounts or messaging services.

If you are unsure about a payment request, please contact us directly using the contact details on our website.

Warranty & Returns

Do your electric bikes and scooters come with a warranty?

Warranty coverage varies by product and manufacturer.

Please check the individual product listing for the specific warranty provided with your model. If you are unsure about the warranty coverage before purchasing, please contact us and we'll be happy to confirm the details.

Can I return my order?

Yes. Returns are subject to our Returns Policy.

Please review our Returns Policy for information about eligibility, timescales, product condition and any other conditions that may apply.

What happens if my product develops a fault?

If your product develops a fault, please contact us as soon as possible with your order details and a description of the issue.

Where appropriate, we may ask for photographs or videos to help diagnose the problem before arranging the next steps.

Repairs & Support

Do you offer electric bike and scooter repairs?

Yes. We offer repair and maintenance services for electric bikes and scooters.

Depending on the issue, services may include brake repairs, component replacement, electrical diagnostics and motor-related work.

Please contact us to discuss your requirements and availability.

Do you repair products purchased elsewhere?

Yes. We can provide repair and maintenance services for eligible electric bikes and scooters purchased from other suppliers.

Please contact us with details of your bike or scooter and the issue you're experiencing so we can advise you on the available options.

Can you help me choose the right electric bike or scooter?

Absolutely.

If you're unsure which model is right for you, contact our team with information such as your intended use, typical journey distance, rider requirements and budget.

We'll help you identify products that are suitable for your needs.

Electric Bikes & Scooters

Can I use an electric bike on UK public roads?

The rules depend on the type and specification of the electric bike.

Some electric bikes can meet the requirements for use on public roads, while higher-powered or modified electric bikes may be subject to different legal requirements or restrictions.

Customers are responsible for ensuring that their vehicle is legal to use in their intended location. Please check the current UK rules before riding.

Can I use an electric scooter on public roads?

Electric scooter use on public roads in the UK is subject to specific legal restrictions.

Customers should check the current UK regulations and ensure that they use their vehicle only where legally permitted.

For information about a specific model, please check its specifications and contact us if you need further information.

Are your electric bikes suitable for commuting?

Many of our electric bikes are designed for everyday use, including commuting and general transport.

However, suitability depends on the individual model, your journey, terrain, rider requirements and intended use. Please check the specifications of the model you're considering or contact us for advice.

Are your electric bikes suitable for delivery riders?

Some of our electric bikes are suitable for delivery and courier work, depending on the model and its specifications.

When choosing a bike for delivery work, consider factors such as battery capacity, range, rider comfort, load requirements and legal requirements.

Business & Bulk Orders

Do you offer bulk orders?

Yes. We can work with businesses and customers looking to purchase multiple electric bikes or scooters.

Please contact us with details of the quantity and models you're interested in so we can discuss availability and pricing.

Do you offer dropshipping?

We offer dropshipping and business supply options for eligible products.

If you're interested in working with eRYD as a business or reseller, please contact us to discuss available products and requirements.

Still Have a Question?

We're happy to help.

Whether you need advice choosing a product, an update on an existing order, help with a repair or information about our products, our team is here to assist.

Email: contact@eryd.uk
Customer Support: support@eryd.uk
WhatsApp / SMS: +44 7727 679158
Phone: 020 3411 1352