Returns Policy

1. Overview

At eRYD, we offer a 30-day returns policy. This means you have 30 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item is unused and in the same condition as received

• The item is returned in its original packaging with all components included

• Proof of purchase is provided

Items that do not meet these conditions may not be accepted for return.

3. How to Start a Return

To initiate a return, you must contact us at:

contact@eryd.uk

Once your return request has been reviewed and approved, we will provide instructions on how to return your item.

Returns sent without prior approval will not be accepted.

4. Return Costs and Fees

• Customers are responsible for all return shipping costs

• A 10% restocking fee will be deducted from the refund amount

We reserve the right to refuse returns that do not meet our policy requirements.

If a returned item shows signs of use or damage, we may:

• Reject the return, or

• Apply a deduction to reflect any loss in value

5. Damaged, Faulty, or Incorrect Items

You must inspect your order upon delivery.

Any issues such as damage, faults, missing parts, or incorrect items must be reported within 48 hours of receipt.

We may request photo or video evidence or require an inspection before confirming a resolution.

6. Non-Returnable Conditions

Returns may be rejected if:

• The item has been used

• The item is not in original condition or packaging

• The return was not authorised

In such cases, the item may be returned to the customer at their expense.

7. Product Setup and Condition

Some products may require basic setup, including:

• Brake adjustments

• Tyre inflation

• Basic assembly

These are considered normal and do not qualify as faults.

8. Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

Shipping costs are non-refundable unless required by law.

9. Contact

For any questions regarding returns, please contact:

contact@eryd.uk