Terms & Conditions

1. Introduction

Welcome to eRYD. These Terms & Conditions govern your use of our website and the purchase of products and services from us. By accessing our website or placing an order, you agree to be bound by these terms.

2. Products & Services

eRYD supplies electric bikes, electric scooters, accessories, and provides in-person repair and maintenance services.

All products are subject to availability. We reserve the right to modify or discontinue any product at any time without notice.

3. Orders & Payments

  • All orders must be paid in full at checkout

  • We reserve the right to refuse or cancel any order

  • Prices are listed in GBP (£) and include VAT where applicable

Order confirmation emails do not constitute acceptance of your order.

4. Shipping & Delivery

  • Delivery times are estimates and may vary

  • We are not responsible for delays caused by couriers or external factors

  • Risk transfers to the customer upon delivery

Customers are responsible for ensuring delivery details are accurate.

5. Returns Policy

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned with original packaging and contents

  • Proof of purchase is required

To request a return, contact:
contact@eryd.uk

Return Conditions

  • Customers are responsible for return shipping costs

  • A 10% restocking fee will be deducted from refunds

  • Returns must be approved before being sent

Used items may be rejected or subject to a usage fee to reflect loss in value. Unauthorized returns will not be accepted.

6. Damaged, Faulty or Incorrect Items

You must notify us within 48 hours of delivery if:

  • The item is damaged

  • The item is faulty

  • The wrong item has been received

  • Components are missing

We may require photo or video evidence, or an in-person inspection.

7. Product Setup & Maintenance

Some products require basic setup, including:

  • Brake adjustments

  • Tyre inflation

  • Basic assembly

These are considered normal and are not classified as faults.

8. Performance Disclaimer

Performance figures such as speed and range may vary depending on factors including rider weight, terrain, weather conditions, and riding style.

Manufacturer specifications are estimates based on controlled conditions and are not guaranteed.

9. Repairs & Servicing

eRYD offers in-person repair and maintenance services.

  • Customers are responsible for transporting items to and from our location unless agreed otherwise

  • Repair times may vary depending on the issue and availability of parts

10. Exchanges

To exchange an item, customers must return the original item and place a new order once the return has been approved.

11. Refunds

Refunds are processed after returned items have been received and inspected.

  • Approved refunds will be issued to the original payment method

  • Processing times may vary depending on the payment provider

  • Shipping costs are non-refundable unless required by law

12. Limitation of Liability

eRYD shall not be liable for any indirect, incidental, or consequential losses, including loss of income, profits, or business.

We are not responsible for damage resulting from misuse, improper setup, or failure to maintain products.

13. Intellectual Property

All content on this website, including text, images, and branding, is the property of eRYD and may not be reproduced or used without permission.

14. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of the courts of the United Kingdom.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact:

contact@eryd.uk